What shipping options do you offer?
B.T.R. Bar ships via USPS for all orders.
Do you offer free shipping?
Yes! B.T.R. Bar offers FREE SHIPPING on all orders $25+ For orders under $25, shipping is only $1.99.
Do you ship internationally?
B.T.R. Bar does not ship internationally at this time, but we are working on it! By mid-January 2021, international shipping will be set up on our website!
How long will it take for my order to get to me?
Great question! Our transit time is ~2-4 business days. Given the nationwide shipping delays, it could take a few more days. We thank you for your patience! Please note: because B.T.R. Bars are made from real food ingredients, we want to make sure our bars arrive to you in the best condition. Therefore, we ship Monday - Friday. If you place your order between Friday at 12 PM PST - Sunday, your order will ship the following Monday.
Where do you ship from?
B.T.R. Bar is based in San Francisco, CA. We ship everything from our office there!
Do your bars come in a refrigerated case?
B.T.R. Bars have a 100% clean label, and they do not need to be refrigerated. If your bars happen to arrive a little melted because we only use real food ingredients, you can stick your bars in the fridge for a half hour for them to harden. Or if you like melted chocolate chips, go ahead and enjoy as is!
What is your return policy?
We care about YOU! You our first priority.
As a food business, we are unable to accept returns. However, if you are unhappy with your B.T.R. Bar experience, we can review your refund request as long as it's submitted within 30 days of your purchase (the date on your order). Please reach out to me at email@example.com, so I can make it right!